We are allowed to carry up to seven passengers in our electric carriages. Six persons can sit in the vis-à-vis while the seventh passenger sits next to the chauffeur. This is the most sought-after seat due to its elevated position. Please understand that persons with reduced mobility cannot be seated there.
Booster seats are available for toddlers upon request. If you would like to use this service, please contact us in advance.

Private tours are exclusive tours – just you and your companions will be carried in the carriage. During the time slot you have reserved, it is a private carriage that will not carry any other passengers you don’t know. If you book a tour with us, the electric carriage will be reserved exclusively for you.

The Pariser Platz at the Brandenburg Gate is well known and easy to get to. This is the starting point of our city tours unless otherwise agreed upon in advance.

We try to arrange for alternative starting points in the districts of Mitte and Tiergarten. Our flexibility is limited, however, if previous or subsequent tours do not allow for another starting point. Please contact us in advance if you would like to start from another location so that we can check the availability. Your chauffeur will modify the tour in terms of the route and time in case of another pick-up location. The respective tour route will change accordingly.

Our chauffeurs always check traffic and event information prior to the tour start and are thus able to react accordingly even in case of unexpected traffic obstructions. Your chauffeur will have the mobile number which you have given to us to contact you. In case of any obstruction, our chauffeurs will call you in due time and suggest an alternative pick-up location close to the Pariser Platz.

During the time slot reserved for your tour, the chauffeur will wait for you at the starting point agreed upon. Please contact us at +49 30 911 411 00. Your chauffeur will modify the tour booked by you according to the delay in order to be able to make any subsequent tours on schedule.

Please notify your chauffeur at the beginning of the tour if you would like to make any individual modifications to the tour. If possible, your chauffeur will try to modify the route accordingly, provided that the duration of the tour will not be exceeded by this modification. If there are many places which you would like to see, which are not covered by our standard tours, our Aristo Cab is the perfect choice for you. Here you can put together a customized tour. Please contact us in advance to coordinate the details of your customized tour.

If you want to reach your chauffeur by phone on the day of your journey, please contact our head office and +49 30 911 411 00. Here you can help.
The call center is in operation daily 24 hours.

Our carriages can be closed completely so that our passengers are also protected in case of sudden rain showers. If the weather forecast indicates that the weather will be bad at your tour date, we will proactively contact you to arrange for an alternative date.
We kindly ask for your understanding that we will not carry out your tour for safety reasons in case of heavy rain, storm or thunderstorms. In this case, too, we will contact you in advance to arrange for an alternative tour date.

Of course you can use our electric carriage. We are pleased to be able to offer this experience to you. Since our carriages do not have enough space to transport large items, please contact us in advance to arrange for a pick-up location where your wheelchair can be safely stored. We usually arrange for a pick-up location close to your parking lot and will also take you there again after the tour, if requested. Alternatively, we will also pick you up at another location of your choice close to the route of the tour, such as a restaurant, for instance.

We can provide you with a booster seat for toddlers if you inform us in advance that you require a respective seat. Your own baby seats can be fastened to our two-point seat belts. Toddlers are not allowed to sit next to the chauffeur for safety reasons. You are responsible for supervising children participating in the tour.

It is an honor for us to welcome you as our guests and be your chauffeur. We offer mineral water free of charge to our guests. The water is served in bottles. Passengers are allowed to drink while the carriage is moving.

We also offer add-ons such as champagne, for instance. The add-ons are offered iced and in respective glasses. If you would like to use these add-ons, we kindly ask you to book this extra service in advance.

Our chauffeurs have numerous interesting stops for every tour. Since traffic in Berlin is pretty unpredictable, it is up to our chauffeurs to select these stops. However, you may inform your chauffeur at the beginning of the tour about any locations where you would like to stop and he will try to adjust the tour accordingly.