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General Conditions of Carriage in addition to the General Terms and Conditions

Legal Scope

The conditions of carriage apply to carriage by electric carriages in the brand association of Carrosse DeLouis.

The electric coach is used for passenger transport.

The contract of carriage is concluded with the transport company whose electric carriage enters the customer.

Entitlement to transportation

A claim to transportation does not exist, since after the arrangement of the traffic form according to the applicable law (Passenger Transport Act [PBefG]) there is no obligation to transport.

Items are only transported in accordance with the stipulations (see item "Carriage of Luggage") and animals only in accordance with the stipulations (see item "Carriage of animals").

Even after the conclusion of a contract of carriage, the right to be promoted may be excluded if serious grounds can be put forward. Serious reasons are explained in the point "Right to refuse carriage".

The right to refuse carriage

Persons who present a danger to the safety or the order of the company or to others are excluded from the transport. As far as these conditions are present, in particular are excluded

Persons whose mental or physical condition, including impairment of drugs or alcohol, pose a danger    or risk to themselves or others

Persons with infectious diseases according to the Infection Protection Act,

Persons with weapons that fall under the Arms Act, unless they are entitled to lead weapons,

Persons who demonstrate violence or violence, dirty people.

Passengers may be excluded from carriage if necessary to comply with legal, regulatory and regulatory requirements.

The exclusion of persons is decided by the operating staff. Operating personnel within the meaning of these conditions of carriage are all persons commissioned by the transport company to carry out its duties. The operating staff exercises the house right for the transport company.


Behavior of the passengers

Passengers are required to behave in the use of the electric coach as it requires the safety and order of the operation, their own safety and the consideration of other persons.
Follow the instructions of the operating staff.
Passengers are prohibited in particular:

-to open the doors on their own
To throw objects out of the electric carriages or to let them protrude while jumping up or down
Unauthorized use of safety devices and not to open and operate for the passenger to use serving facilities
to smoke in electric coaches
to enter the electric carriage with open food (ice cream or similar) and open drinks or to consume it while driving, if it is to be expected that the electric coach is contaminated
To damage, contaminate or smear the electric coach

Passengers are only allowed to enter and leave the electric coach on the driver's instructions. Each passenger is obliged to sit in the electric carriage while driving only sitting.

Any vandalism and damage to the vehicle will be reported.

In addition, damages under civil law for damages incurred to the vehicle and possible further damages and expense claims are asserted.

The supervision of children is the responsibility of the companions. In particular, they must ensure that children do not kneel or stand in their seats.

Furthermore, seat belts or the restraint shall be used in accordance with road traffic regulations.

If a passenger, despite a warning, violates the duties incumbent upon him, he may be excluded from the carriage; in severe cases a prior warning is not required.

Transport fees, total ticket and payment

For transport, the fixed transport charges must be paid. For this purpose, total tickets are issued in the name and for the account of the transport companies.

The complete ticket must be purchased before departure, at the latest at the end of the journey.

Complaints of the total ticket are to be made immediately. Subsequent complaints can not be considered.

Unless otherwise stated, the carriage charge is due immediately upon conclusion of the contract of carriage. If the transportation charge subsequently increases, e.g. through the booking or use of chargeable additional services, rebooking or order extension, the excess amount shall be due immediately upon occurrence of the circumstance triggering the increase, at the latest upon notification.

Means of payment

The fee for the total ticket can be paid in cash, by debit card, by credit card or by PayPal.

For cash payment the staff is not obliged:

to accept more than 20 coins
Penny worth more than EUR 0.10, as well as
to accept heavily damaged bills and coins.

Complaints about the change or issued receipt must be made immediately.

A booking is considered accepted and provisionally paid until we determine or have reasonable cause to believe that

-the details of the credit card, PayPal or bank account are incorrect or incomplete, or
You are not the authorized credit card, PayPal or bank account holder, or
You are not entitled to dispose of the credit card, PayPal or bank account financial obligations for which you have a contractual right for any other reason, or
the credit card or financial institution or PayPal does not provide the payment requested by us on your authorization, or
the amount withdrawn from your credit card, PayPal or bank account is fully or partially debited or refunded in any other way.


Only total tickets of transport companies in the brand association of Carrosse DeLouis with the corresponding booking code are accepted.There are also digitally submitted booking confirmations with booking code.Unassignable booking codes are invalid.Complete tickets for a booked tour are only valid as part of their exhibition. These are: date and time of the journey, duration of the journey, number of people and price.Bookings are only transferable as a whole. However, a transfer can only be transferred in the sense of the original booking. The transport of more people than the original booking can not be subject to change. Transferring the original booking to fewer people will not result in a reduction in the fare.

Bei Verspätungen der Fahrgäste auf Buchungen hat das Personal die Berechtigung, die gebuchte Leistung des Gesamtfahrscheines in dem Rahmen zeitlich zu verkürzen, dass nachfolgende Buchungen nicht beeinträchtigt werden.

Refund of transport fee

If a booked and paid journey by the passengers does not start, no refund claim arises.If a booked trip is shortened due to the delay of the passengers, there will be no refund claim for partial non-fulfillment.In the case of exclusion from the carriage after the occurrence of offenses from misconduct in the point "behavior of passengers" is not entitled to reimbursement of the fee paid.The fare will be refunded in full if the voyage can not be performed by the carrier or equivalent substitute can be made.



Carriage of things

A claim for the transport of things exists for small hand luggage.Hand luggage and other things are carried only when the passenger is traveling along and only then, if the safety and order of the operation is not endangered thereby.Carriage excludes dangerous substances and dangerous objects, in particular:    explosive, highly flammable, radioactive, foul-smelling or corrosive substances,    unpackaged or unprotected items that may injure or soil passengers    Objects that protrude beyond the carriage boundary.The transport of prams and wheelchairs can not take place.The passenger shall arrange and supervise carried-on goods in such a way that the safety and order of the operation is not endangered and other passengers can not be bothered or harmed. Insofar as damage to persons or property is caused by goods carried, the general liability regulations apply.The operating staff decides on a case-by-case basis whether items are to be accepted for carriage and where they are to be accommodated.



Carriage of luggage

A claim for the transport of things exists for small hand luggage.Hand luggage and other things are carried only when the passenger is traveling along and only then, if the safety and order of the operation is not endangered thereby.



Carriage of animals

Small dogs (up to the size of a domestic cat or a domestic cat) may be taken in the footwell of the electric carriage.

Guide dogs that accompany a blind person and dogs that are carried by severely handicapped people, in whose card the authorization to carry an accompanying person is proven (guide dogs and disabled dogs in accordance with § 145 paragraph 2 number 2 SGB IX), are admitted to transport.

Animals may not be accommodated in seats.

Lost property

Lost property must be delivered immediately to the operating personnel in accordance with § 978 BGB.A lost property is returned to the loser by the carrier in whose equipment or equipment the item was found, against payment of a fee for storage.In the case of lost lost items, the packaging and shipping costs are added to this fee.Immediate return to the loser by the operating staff is permitted if he can prove himself as a loser. The loser must confirm receipt of the item in writing.A lost property can also be handed over to a third party against written authorization of the loser and on presentation of the personal document of the authorized recipient.The loser must always give his full address and identify himself in order to safeguard the claim of the finder when handing over the find object. Lost property that is unreasonable to store may be freely available to the transport company.




The transport company is liable for the killing or injury of a passenger and for damage to items that the passenger carries or carries with him, in accordance with the generally applicable provisions.

For damage to property, the transport company is liable to each transported person only up to the maximum amount of EUR 1,000.00, the limitation of liability does not apply if the property damage is due to intent or gross negligence.

Exclusion of compensation claims

Deviations from orders due to force majeure traffic disruptions, operational disruptions or interruptions as well as lack of space justify no claims for compensation; To this extent, no guarantee is given for the compliance with connections. Entitlement to transport is also deemed to be met if, for operational reasons, the transport undertaking provides other than the timetable specified in the timetable or will travel on detour routes.Further claims from § 17 EVO in case of transport by rail remain unaffected.




The place of jurisdiction for all disputes arising from the contract of carriage is the seat of the transport company.